Return & Exchange Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Eligibility for Returns and Exchanges
You have 7 days from the date you receive your item to request a return or an exchange, subject to the following conditions:
- Unopened & Unused: The item must be unused, unopened, and in the same condition as you received it.
- Original Packaging: The item must be in its original, undamaged packaging with all tags, seals, labels, and accessories intact.
- Proof of Purchase: A valid receipt, order number, or proof of purchase is required to process your request.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for items that have been opened, used, tampered with, or damaged after delivery.
3. How to Initiate a Return or Exchange
- Contact our Customer Support team at Info@brushia.net or +201203090545 (Phone/WhatsApp) within 7 days of receiving your order.
- Provide your Order Number, the details of the item(s) you wish to return or exchange, and the reason for the request.
- Once your request is approved, our team will provide instructions on how to send the item back to us or arrange a courier pickup.
4. Refunds Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment (or as store credit, depending on your preference) within 5-7 business days.
5. Shipping Costs
- Customer Responsibility: Unless the return/exchange is due to our error (e.g., wrong or defective item delivered), return shipping costs are the responsibility of the customer.
- Refund Policy: Shipping fees paid at the time of purchase are non-refundable.
6. Contact Us
If you have any questions regarding our Return & Exchange Policy, please reach out to us:
- Email: Info@brushia.net
- Phone / WhatsApp: +201203090545
